ST. LEONARD
Resident Satisfaction Survey - June 2005 - Independent Living
Percent Returned: 41% |
SD I strongly disagree with this
statement
D I disagree with this statement
N I neither agree nor disagree with this statement
A I agree with this statement
SA I strongly agree with this statement |
| Administration/Management |
| I know whom to contact in the
facility when a question arises. |
0 |
0% |
10 |
5% |
28 |
14% |
103 |
51% |
57 |
28% |
4 |
2% |
| When I have a question or concern,
the matter is resolved quickly and to my satisfaction. |
5 |
2% |
9 |
4% |
33 |
17% |
98 |
49% |
49 |
24% |
8 |
4% |
| The Policies and Procedures
of TFSL are adequately communicated to the residents. |
1 |
1% |
6 |
3% |
22 |
11% |
107 |
53% |
60 |
29% |
6 |
3% |
| Finance/Billing |
| When I have a question or
concern regarding billing, the matter is quickly resolved. |
0 |
0% |
1 |
1% |
21 |
10% |
87 |
43% |
76 |
38% |
17 |
8% |
| The finance staff is courteous
and responsive to my needs. |
0 |
0% |
2 |
1% |
20 |
10% |
81 |
40% |
83 |
41% |
16 |
8% |
| Continuum Of Care |
I was well informed about the
facility and its programs prior to or upon move-in.
|
2 |
1% |
11 |
5% |
29 |
14% |
83 |
41% |
70 |
35% |
7 |
4% |
| I am aware of whom to contact
if I need extra general or health care services (i.e. Home Health,
Meals for Friends, Assisted Care, etc.) |
0 |
0% |
10 |
5% |
30 |
15% |
94 |
47% |
59 |
29% |
9 |
4% |
| Dining Services |
| The current menu selection
provides a nice variety of foods. |
2 |
1% |
6 |
3% |
39 |
19% |
80 |
40% |
38 |
19% |
37 |
18% |
| The quality of food served
meets my expectations. |
0 |
0% |
7 |
3% |
43 |
22% |
80 |
40% |
35 |
17% |
37 |
18% |
| The dining room staff is courteous
and responsive to my needs. |
0 |
0% |
0 |
0% |
21 |
10% |
65 |
32% |
79 |
39% |
37 |
19% |
| Overall my dining experience
is enjoyable. |
0 |
0% |
0 |
0% |
29 |
14% |
78 |
39% |
58 |
29% |
37 |
18% |
| Housekeeping Services |
| The common areas of our facilities
are clean, attractive and well maintained. |
1 |
1% |
2 |
1% |
11 |
5% |
88 |
44% |
96 |
47% |
4 |
2% |
| Security |
Security staff responds quickly
to call system & emergency requests.
|
2 |
1% |
0 |
0% |
10 |
5% |
84 |
42% |
93 |
46% |
13 |
6% |
Security staff provides a sense
of safety.
|
0 |
0% |
2 |
1% |
6 |
3% |
85 |
42% |
104 |
52% |
5 |
2% |
| Maintenance |
The maintenance department
responds to work orders within five working days.
|
2 |
1% |
3 |
2% |
13 |
6% |
85 |
42% |
94 |
47% |
5 |
2% |
I am satisfied with the quality
of work completed by the maintenance department.
|
0 |
0% |
2 |
1% |
11 |
5% |
84 |
41% |
104 |
52% |
1 |
1% |
The grounds are kept clean
and well maintained.
|
2 |
1% |
2 |
1% |
5 |
2% |
78 |
39% |
113 |
56% |
2 |
1% |
Snow removal services are prompt
and thorough.
|
3 |
2% |
5 |
2% |
12 |
6$ |
71 |
35% |
103 |
51% |
8 |
4% |
| Resident Services |
| A variety of social and educational
activities are offered. |
1 |
1% |
2 |
1% |
11 |
5% |
100 |
50% |
82 |
41% |
6 |
2% |
| A variety of volunteer opportunities
are available. |
0 |
0% |
0 |
0% |
10 |
5% |
108 |
54% |
73 |
36% |
11 |
5% |
| The Health Clinic provides
an adequate range of services. |
0 |
0% |
3 |
2% |
38 |
18% |
83 |
42% |
48 |
23% |
30 |
15% |
| Social Services is available
to respond my needs |
0 |
0% |
0 |
0% |
38 |
19% |
77 |
38% |
54 |
27% |
33 |
16% |
| The religious and pastoral
care services offered meet my needs. |
2 |
1% |
1 |
1% |
28 |
14% |
85 |
42% |
71 |
35% |
15 |
7% |
| Transportation |
| Adequate transportation services
are available. |
0 |
0% |
5 |
2% |
25 |
12% |
82 |
41% |
65 |
33% |
25 |
12% |
| Transportation staff is prompt
and courteous. |
2 |
1% |
3 |
2% |
23 |
11% |
71 |
35% |
78 |
39% |
25 |
12% |
| Overall Ratings |
| Overall, SL staff treats
residents with respect and dignity. |
1 |
1% |
1 |
1% |
7 |
3% |
72 |
35% |
115 |
57% |
6 |
3% |
| I would refer a friend to live
at SL. |
1 |
1% |
5 |
2% |
15 |
7% |
64 |
32% |
111 |
55% |
6 |
3% |
| Overall, I enjoy living at
SL |
0 |
0% |
1 |
1% |
10 |
5% |
70 |
34% |
115 |
57% |
6 |
3% |
CCAC
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